Q&A1
What Is Coach Outlet Online?
Coachoutlet.com is the only place online where you can purchase authentic Coach Outlet Product. Periodically, we offer special savings on limited products. Sales last as long as the offer as communicated by that particular event. All prices are in Canadian Dollars (CAD $).
Are Products Sold Online The Same As Products Sold In Outlet Stores?
Yes, products available online are or will be for sale in most Coach Outlet stores. Online exclusive products are available only at CoachOutlet.com
How Do I Update My Email Preferences?
You can unsubscribe by clicking here, by calling Customer Care at 1-800-307-0040, by emailing us at privacy@tapestry.com or by clicking on the unsubscribe link at the bottom of any Coach email that you receive.
Please verify your billing information to ensure that it matches your credit card billing address (i.e., street/city/state/zip address must match EXACTLY). Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2 - 4 business days depending on your issuing bank. Please contact your bank for further questions.
What Forms of Payment Are Accepted?
Coachoutlet.com is currently accepting orders using Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, and the Coach gift card.
How Will I Know Coach Received My Online Order?
Once you place an order with coachoutlet.com, we will provide you with a confirmation number and you will receive an Order Confirmation Email to confirm that your order is being processed. If you do not receive your confirmation information within 24 hours, feel free to call Coach Customer Care at 1-800-307-0040 to confirm that Coach has received your order.
What if I Have a Question About My Online Order?
If you have questions about your order, please email us at coachoutlet@coach.com, or call Coach Customer Care at 1-800-307-0040.
Can I Cancel or Change My Order?
For standard shipping orders placed within 45 minutes, you may cancel by visiting My Account or Track Order and select the order you would like to cancel. You may also request to cancel via Chat or by calling 1-800-307-0040. Successful cancelations with be confirmed via email.
How Many Items Can I Purchase?
Quantities are limited and available while supplies last. There is a maximum of 5 units per style allowed per customer per purchase. Coach Outlet may also place a limit on volume purchases over an extended period of time. This is necessary to ensure that all of our customers have a fair and even chance of purchasing authentic Coach Outlet product. This quota is at Coach's discretion and is subject to change.
When select styles are made available in quantities greater than 5, these items will be considered final sale and will not be eligible for price adjustments or returns. If a bulk order is not received, it is not eligible for replacement when marked delivered by the carrier.
Can I Order by Phone?
Yes! Online orders can be assisted by calling toll-free at 1-800-307-0040.
Can My Order Be Gift Wrapped?
Gift packaging is not available at this time.
How Is Sales Tax Calculated?
The sales tax quoted at time of checkout is an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes based on your local tax rates.
Can I Order or Ship Coach Products Outside of the United States?
Coachoutlet.com is not currently accepting orders with billing or shipping addresses outside of the United States, Canada and Puerto Rico.
Is It Safe to Use My Credit Card?
Yes. We accept credit card payments through a secure online server using advanced encryption services.
Do I Get Membership Benefits Immediately After Registering?
Yes, member benefits start immediately.
Payment Options:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- PayPal
- Apple Pay
- Klarna
- Coach gift cards
We do not accept checks, cash, or money orders online.
How to add a Promotion Code:
Sitewide promotions will automatically be applied once an eligible item is added to the cart. One-time use promotion codes can be added at checkout in the "Apply Promo" box. Please ensure that all requirements are met and that the code is typed exactly as received.
What can be repaired?
We can repair Leather Goods, like bags, wallets, wristlets and some accessories. For other items, like ready to wear, footwear, watches and eyewear, please give us a call at 1-800-307-0040, contact us at online, or visit your local store.
How do repairs work?
You can begin your repair one of two ways:
In Store:- Simply take it to any Coach store. You can find your nearest store by clicking
- . Once you visit the store, our experts will guide you through the process of sending your bag to our Coach Repairs Workshop for further evaluation. If possible, please bring a copy of your receipt or order confirmation to assist the store associate in assessing and processing your repair.
- If you are unable to visit a Coach Store, please print and include the Warranty Service Request Form (
- ), this document is required to evaluate your repair. you may send your item to our Coach Repairs Workshop yourself to the address listed on the form via an insured trackable service like UPS or FedEx.
- Please keep in mind that once your item has arrived at the Repair Workshop it will be carefully evaluated by our repair artisans make sure it can be repaired without compromising its integrity.
Once received, you'll receive an email confirmation letting you know your item has been received. Our repair artisans will carefully assess your item to make sure it can be repaired without compromising its integrity. Depending on the type of repair needed, repairs may take 4-6 weeks to complete. Please note that our repair workshop is unable to remove stains or refurbish leather. If your item is deemed unrepairable, it will be returned to you and any fees collected will be automatically refunded. When your item is on its way back to you, you will receive a shipping confirmation email containing tracking details.
How long does a repair take?
Once you receive the email that your item has been received and evaluated, the total repair process typically takes 4 to 6 weeks.
What if my item can’t be repaired? Will I get it back?
If your item cannot be repaired, our Repair Workshop will send it back to you at no cost to you. If fees have been collected, they will be automatically refunded. If your item is within its warranty period, has a quality issue and cannot be repaired, we will first attempt to replace your item, if the item is not available, we will send you a merchandise card for full value including tax.
Are repairs free?
Every repair is done by hand by our expert craftspeople in the Coach Repair Workshop—to our exacting standards of quality. If your item is within its warranty period and has a quality issue, repairs are complimentary. Beyond the warranty period and/or if the issue is not related to quality, there are set fees depending on the type of service. Fees range from $40 to $160.
Still have questions? Please visit Customer Care for more assistance.
Our Commitment Against Counterfeiting
Coach and its parent company Tapestry, Inc. care about the quality, workmanship and authenticity of every product we sell. Counterfeiting is illegal. Counterfeit products do not undergo inspection processes and often do not adhere to safety, health and wage regulations, including child labor and human rights laws. Counterfeiting has been linked to organized crime, child labor, and terrorism. Counterfeits can also harm the economy, including through lost revenues, jobs and taxes. It is estimated that counterfeiting costs the United States economy 250 to 500 billion dollars a year.
Our Brand Protection and Anti-Counterfeiting Efforts
To help protect our Coach brand and consumers from counterfeits, we work with law enforcement and customs officials in the United States and around the world to stop the shipment and sale of counterfeit goods. We also monitor online and offline channels for counterfeit merchandise.
Authorized Channels
Authentic Coach products are sold by Coach retail and outlet stores and online at www.coach.com, www.coachoutlet.com, world.coach.com or at authorized department stores and specialty stores. To find a store near you, visit www.coach.com/stores.
We do not respond to requests to authenticate product or identify authorized distributors. Please note that if a deal or price sounds too good to be true, it probably is. We do not sell our products at flea markets, through street vendors, or in kiosks in malls.
Be wary of counterfeit websites which claim to be “official.” Websites offering counterfeit product often use misspellings of the actual word “Coach” in the URL. They may also imitate the layout and overall appearance of coach.com. These websites may also appear on search engine results. A few examples are: coachoutletfactory.org, coachbags.biz, coachonline.us.com
Auction websites may have counterfeit goods available for purchase despite language on the product’s listing claiming that it is “authentic.”
Reporting Counterfeits
You can report infringing and counterfeit listings through our counterfeit reporting form, which you can access here. You can also make a report by calling our counterfeit hotline: 1-833-768-1778. We work to combat the unauthorized production and sale of counterfeit Coach merchandise, and appreciate any information you could share to assist us in our efforts. Please provide as much information as possible, including, for example, the location of the merchandise and the type and number of products being offered for sale. Providing as much information is helpful to our anti-counterfeiting efforts.
Counterfeits can be reported using the form and the hotline anonymously . We only use your email address to file and investigate your report. You have certain rights under applicable privacy laws. Please see the applicable privacy policy at the footer of each of our brand websites in the country in which you live for more information on our data handling practices.